You can see your customer number in the top right of the screen next to your name. 

Your customer number is also located on every billing and renewal notice you receive. It is also printed on your magazine mailing label above your name.

Not sure when your subscription expires? If your payment has been received? 

Click here to check your account status.

As always, if you do not find the information you are looking for, please contact us.

You may find that the format of your mailing address that we have on our system may differ slightly from the way you supplied it to us. This is because our system formats the address according to Post Office guidelines. In order to ensure that you can easily locate your account please use your Customer Number. Your customer number can be seen in the top right of the screen. 

In order to change your address please click here.

If you would like to change only the delivery address of a subscirption please click here.

Please note that it takes a minimum of 2-3 weeks for a change of address to take effect on your magazine delivery label, even though the change can be seen immediately when viewing your account details online.

If you would like to pay your bill using your credit card, click here and select Pay. You will be taken to our secure payment page.

You may also call if you prefer to pay over the phone or post your payment:

Paying by Cheque

If paying by cheque, please write your customer number on the reverse and make payment to:

Time Magazine UK Ltd.

If you would like to check your payment status, please click here.

If you have already paid your bill, but are still receiving invoices, please keep in mind that it can take up to four weeks for us to receive and process your payment. If it has been less than four weeks since you sent your payment, please disregard any invoices that you receive, as we may be unable to intercept them in the mail. If it has been more than four weeks since you remitted payment, please contact us.

Renew your subscription online to get a great low rate and enjoy all the benefits of TIME's Preferred Subscriber Automatic Renewal Program.

If you would like to find out when your subscription expires, please go to My Orders and check your status. As always, if you have further questions, please contact us.

Early Renewal Notices

Renewal reminders are sent well in advance of subscription expiry date to ensure that our customers do not experience a break in service. Existing subscriptions are served in full before the renewal subscription begins.

Paying for Early Renewals

As soon as your renewal order is processed, we amend your subscription expiry date and generate an invoice for your additional renewal term. This allows you to make your payment early, avoiding the possibility that payment might be overlooked and guarantees your discounted price.
Alternatively, you could avoid renewal notices and bills entirely by joining our Preferred Subscriber Automatic Renewal Program. To join the program, please renew online.

Preferred Subscriber Automatic Renewal Program

For credit card subscribers. We will continue to renew your subscription at the low subscriber rate, without interruption, unless you tell us to stop. At the end of your initial term and then before the start of each new term, we'll simply charge your credit card in time to lock in the savings then in effect. We'll send you a reminder, with a number to call if you wish to cancel, before we charge your card. For monthly Pay-As-You-Go, we will send you a notification before we charge your card, with a number to call if you wish to cancel, if there is a change to your monthly rate. You may cancel at any time during your subscription and receive a full refund on all un-served issues. If your credit card is inactive, we'll bill you directly instead.

To cancel your subscription please contact us. We will promptly stop your service and issue a refund for any unmailed copies.

If you cancelled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have cancelled, please ignore them.

You may also receive up to two further issues AFTER your cancellation has been processed since we are unable to intercept these in the mail. Please note that you will not be charged for these issues and you may accept them with our compliments

If you require further assistance, please contact us. 

If your issue frequently arrives damaged, please contact us.

If this is an isolated event, you can report a damaged issue online by clicking here. Your subscription will be extended to make up for the damaged issue.

If you would like to temporarily stop your subscription for any reason, please contact us.

This service is subject to 2-3 weeks notice and a minimum three-week suspension period.

If you are going to be at a temporary address for three weeks or more and would like to temporarily redirect your subscription delivery, please contact us.

This service is subject to 2-3 weeks notice and a minimum three-week redirection period.

Please note that we are only able to offer this free service if your temporary relocation is within Europe, Africa, the Middle East or Latin America.

If you are moving out of this region for three weeks or more you might like to consider temporarily suspending your delivery. If you would like to do so please contact us.

If you are receiving duplicate copies of the magazine, please let us know here.

Our magazines delivery window is seven to three days before the cover date. Your magazine should arrive between the Friday and Tuesday prior to the cover date. Factors that could delay delivery are severe weather or disruption of your local postal service.

If your issue of TIME has not been delivered this week, it could be because the previous week’s issue was a double issue, with additional special content, and a two week on-sale period. We print a special message on the poly-wrap of our double issues to alert subscribers if there will be no issue in the following week. Please see below for further information on double issues. 

Alternatively, we may have an incorrect address on file. Please click here to verify your address. Your magazines may also have stopped being delivered due to non-payment. Click here to check the payment status on your account. If you would like to pay for your subscription, please click here to go to our online payment page.

If none of these explanations apply, please click here to report the missed issue. Your subscription will be extended to make up for the missed issue. If you would prefer to receive a replacement issue, please contact us. 

TIME publishes ten double issues. Each count as two of 52 issues in an annual subscription. There may also be occasional extra issues. 

Your discounted subscription fee pays for a certain number of issues, rather than a fixed period of time, therefore your expiry date may not remain constant and will be adjusted according to the number of issues published.

What is included with TIME ALL ACCESS?

ALL ACCESS gives you TIME the way you want it - in print delivered to your mailbox plus digitally on your iPad® or iPhone® or on TIME.com

What is included with a TIME Digital Subscription?

A digital subscription to TIME includes access digitally on your iPad® or iPhone® or on TIME.com

How do I subscribe to TIME ALL ACCESS?

You can subscribe by clicking here.

I am already a TIME subscriber. How do I upgrade my subscription to ALL ACCESS?

Click here to set up a digital account, or go to the tab My Orders, select the subscription you wish to upgrade, and select FREE Upgrade.

What is unlimited access to TIME.com?

Unlimited access allows you access the TIME Vault, which dates back to the first issue in 1923. If your subscription does not already include digital access click here, or go to the tab My Orders, select the subscription you wish to upgrade, and select FREE Upgrade. Not a TIME subscriber? Click here to subscribe.

How do I access unlimited articles on TIME.com?

To sign in, use your username (your email address) and the password you set up for Digital access and that you use to log in to the Online Customer Service centre. The same username and password also gives you access to the TIME Digital Edition. To set up a digital account click here.

Is TIME ALL ACCESS available to all subscribers?

TIME ALL ACCESS is available for all regional editions: US, Europe, Asia, and South Pacific. Your Digital Edition access is for the regional edition that you subscribe to.

How do I purchase the TIME Digital Edition?

If you are a print subscriber and have not yet added digital access to your subscription, click here or go to the tab My Orders, select the subscription you wish to upgrade, and select FREE Upgrade. 

Not a TIME subscriber? You can subscribe by clicking here. 

Where can I download the TIME app?

You can download the app from the Apple App Store.  Or once on your iPad, go to the App Store, search for the magazine application, then tap the magazine app from the list to see the app info screen which shows the app price, screen shots, and ratings.

Tap "Free", then tap "Install App". Our magazine apps are free to download; however, purchases made within the app will be linked to your iTunes account.

Enter the password for your iTunes account if requested, and then tap OK.

How do I get an issue of TIME in the app?

You can purchase monthly or annual subscriptions, or single digital issues within the TIME app. Once you have successfully downloaded the TIME app to your iPad, go to the store page within the app to purchase a subscription or single issue.

Can I purchase a digital magazine subscription to TIME via iTunes?

Yes. You can purchase a monthly or annual digital magazine subscription to TIME via iTunes by tapping the offer of your choice on the store page within the app. Subscriptions purchased through iTunes automatically renew.

Which Digital Edition issues will I have access to?

If you subscribed via iTunes, your subscription begins with the current issue of the magazine. Otherwise, you are entitled to available issues as far back as the start of your subscription.

Do my issues expire?

No. Any purchased issues or issues available as part of your subscription are yours to keep.

Does the app update with each new issue?

You can receive a notification when the new issue is available. In order to read the new issue you must purchase a single copy within the app or subscribers can download the new issue as part of the subscription.

I am a subscriber to the U.S. edition living abroad. Why do I no longer have access to new issues of the U.S. edition on my iPad?

Regional editions of TIME are now available on the iPad for U.S./Canada, Europe, Asia, and South Pacific. To continue enjoying TIME on your iPad, please download the TIME application from the App Store. It will be specific to your region and tied to the address used in your Apple account. You can continue to enjoy all the US content as well as content from all editions on TIME.com.

Can I add the TIME Magazine Digital Edition for iPad to my existing subscription?

If you're an existing print subscriber to TIME, you can add the Digital Edition for iPad for the remainder of your subscription contract. Click here to create a digital account, or go to the tab My Orders, select the subscription you wish to upgrade, and select FREE Upgrade.

Or you can add Digital Access whilst in the iPad or iPhone app:

First download the TIME application from the App Store. 

1. After launching the application, tap on the "Subscribed Via TIME"  then “Create A Digital Account Here”
2. On the next screen, enter your current subscriber information - account number (located on your magazine mailing label) and email address.
3. Once we verify your account, return to the TIME app and tap "Sign In".
4. After signing-in, tap to your Library where you'll see the latest issue for download. You will additionally see all other iPad Digital Edition issues that your print subscription entitles you to. Tap "Download" on the issue of your choice and the content will be downloaded directly to your iPad.

I subscribed through Apple Newsstand. Does my subscription include access to other digital products?

If you subscribed to the TIME Digital Edition through iTunes, you are able to access other digital products by creating a TIME digital account. Please follow the instructions in the app.

I'm a print subscriber and recently updated my TIME app, why don't I see any of my Digital Editions in the library?

You will need to sign in before you can see your available issues.

1. On your iPad, open the TIME App.
2. Tap 'Sign In' and enter your username and password.
3. Download your available issues and enjoy! If you had previously downloaded any issues, they will need to be downloaded again in the new version before you can view them. (Please note, this process may take some time.) Going forward, all new issues will be available only in the updated version of this app.

If you are having problems verifying your subscription, please contact us

How do I restore my existing digital only subscription or previously purchased issues?

You will need to restore your purchases using your Apple ID.

1. On your iPad, open the TIME App.
2. In the Library, select Settings.
3. Tap 'Restore All Purchases' and enter your Apple ID.
4. Download your available issues and enjoy! If you had previously downloaded any issues, they will need to be downloaded again in the new version before you can view them. (Please note, this process may take some time.) Going forward, all new issues will be available only in the updated version of this app.

If you are having problems verifying your subscription, please contact us

I've successfully signed into the application, but the app is still saying "buy" instead of "download" magazines. What should I do?

1. Press the iPad home button to get back to the home screen.
2. Double press the home button. At the bottom of the screen, you will see a list of the apps that are running.
3. Find the magazine app you are trying to sign in to. It should be the first in the list, on the bottom left of the screen.
4. Press and hold icon until it wiggles.
5. Tap the "-" symbol in the upper left corner of the icon. This will shut the app down completely.
6. Tap the "-" symbol next to the Newsstand icon as well.
7. Press the home button again, which will stop the icons from wiggling.
8. Open the Newsstand and re-launch the magazine app. It should open into the store.
9. Tap the Library icon at the bottom of the screen.
10. Tap the Sign In button in the upper right of the Library screen. It is important that you sign in to access your account through the library.
11. Sign In using your email address and password.

You should now see all issues available for download.

Can I share the Digital Edition issue with a friend?

Sorry, there are currently no sharing options available.

Why won't my iPad Digital Edition download?

Since the average iPad Edition is 400 Mb, it can take 20 minutes or longer to download depending on your Wi-Fi Internet connection. We recommend not using a a mobile data connection as it will take over an hour and may timeout causing you to start the download over again. For best results, please disable your iPad's Auto Lock function while downloading your issue. If your iPad goes to "Sleep" during the download, it will not resume the download until it is no longer "Sleeping". If this happens, the download will continue from the spot where it was before the iPad was in "Sleep" mode. Please keep in mind that a constant and strong internet connection is best. Also, if the internet connection is lost, the download will need to be started again.

How can I delete Digital Edition issues from my iPad?

You can delete an issue by going to your Library where all of your TIME iPad Digital Editions are located. There you simply touch and hold the issue you want to delete until the "x" comes up in the left hand corner. Tap the "x" and your issue will be deleted from your library.

Subscribers:
The cover image of your deleted subscription issue will still appear in the library. If you would like to re-read your issue, simply tap the 'Download' button that appears on top of the cover image in the Library.

Single Copy Purchasers:
The deleted issue will no longer appear in your library. Not to worry though, you can re-download any issues that you've deleted from your iPad at no additional charge. To re-download a previously purchased issue that has been deleted, return to the store, find the issue you'd like to re-download and tap the 'Buy' button. You will be prompted to confirm your purchase and then immediately prompted to download again for free.

Will deleting an issue free up storage space on my iPad?

Yes and you can access it again at any time by re-downloading the issue, free of charge.

How do I re-download an issue that was deleted?

To re-download a previously deleted issue, simply tap the download button that appears on top of the cover. If you purchased a single copy, the deleted issue will no longer appear in your library. To re-download a previously purchased deleted issue, return to the store, find the issue you'd like to re-download and tap the buy button. You will be prompted to confirm your purchase and then immediately prompted to download again for free.

Why is it taking so long to sync or back up my iPad?

Each issue of TIME is fairly large and can add noticeable time to your iPad syncing or backing up. To avoid this you can either delete the issue prior to backing up or you can manually cancel the backup process from happening at the start of the iPad sync process. If you only want to sync your iPad you can continue to do that after you cancel the backup process.

I purchased a digital subscription via iTunes. Do I need to sign in to the app to view my issues?

No. For your subscription via iTunes, simply open the app and tap the library to view and download issues.

I forgot my iTunes password. What can I do?

1. Tap the iTunes icon on your iPad.
2. At the bottom right of the iTunes page, tap 'Support'.
3. In the left margin of the screen, tap 'Account and Billing'.
4. Under 'Apple ID/iTunes Account', tap 'Apple ID Support'.
5. Tap the word 'password' within 'Recover Apple ID name or password'.
6. Follow the instructions on the page.

How do I manage my iTunes subscription?

1. To manage your iTunes subscription, access the Settings app on your iPad, and select Store.
2. Tap on your Apple ID and confirm that you wish to view your Apple ID.
3. Scroll down to Subscriptions, and tap Manage.

How do I cancel the digital subscription I purchased through iTunes?

1. Access the settings app on your iPad, and select Store.
2. Tap on your Apple ID and confirm that you wish to view your Apple ID.
3. Scroll down to Subscriptions, and tap on Manage. From here you can disable auto-renewal, which ends your subscription.

I am having an iTunes billing problem. Can I send you my iTunes account information to get it resolved?

No. Apple does not share any billing or customer information with us, and all charges to your account are managed solely by Apple. Unfortunately we do not have the ability to look at your purchase history or credit your account. Feel free to contact customer service if you are having a problem downloading an issue.

I forgot my Digital Edition password. What can I do?

Click here to reset your password.

What is a digital account?

A digital account is a username and password that allows you to access TIME digital products that are included with your subscription. The same username and password gives you access to our Online Customer Service Centre. Click here to set up a digital account.

How do I change or reset the password associated with my digital account?

Click here to change or reset your digital account password.

What should I do if I believe someone has accessed my digital benefits (e.g. digital edition, unlimited website access) using my email and password without my authorization?

Click here to contact Customer Service.

How do I sign into the website?

Subscriber sign-in is required to view articles from our online archive, the Vault. Click here to sign into the Vault. For the Time.com home page click here

Which browsers work best to access TIME.com?

Google Chrome 40.0
Microsoft Internet Explorer 9 or higher
Mozilla Firefox 36 or higher
Safari or Safari 8.0

Can I pay for access for just the articles that I want on TIME.com?

No, our platform is unable to bill by specific articles. Our digital and ALL ACCESS packages include unlimited access to all articles on TIME.com. Click here to view our latest digital offers.

What happens if I want to cancel my digital subscription, will I get a refund?

Yes, you can cancel at any time. If you are on a monthly plan, you will not be charged for future months. If you are not on a monthly plan, you will receive a refund on unmailed issues.

If you have been unsuccessful in locating your account, please try using your customer number which appears on all renewal notices and bills.

Your customer number is visible in the top right of this screen.

If you are still unable to locate your account, please contact us so that we may assist you. We will be happy to verify your customer number for future reference.

This message indicates that, while we have your name on file, you are not currently receiving a magazine subscription. Your subscription may have expired or been cancelled. 

To renew your subscription, please click here.

If you cancelled your subscription, and would like to start receiving a subscription again please click one of the below

To order a subscription for TIME please click here

We may not be able to accept your online renewal for the following reasons:

You are part of the Preferred Subscriber Automatic Renewal Program. This is an easy-to-manage subscription program in which we automatically continue your service without sending you renewal notices or bills. Once you are in this program, there is no need for you to transmit renewal instructions either online or through the mail. Of course, you are always in control of your subscription and may cancel at any time. 

or

You have not paid for your current subscription. We are unable to extend your subscription contract until we have received payment for your current service period. To check your payment status, please click here. You may also pay your bill online by clicking here.

Please contact us if you require further assistance.

You have subscribed via a 3^rd party subscription agent. Your subscription agent will contact you with regards to renewal.

Please make sure you have completed all fields on the transaction form. If required fields are left blank, a red error message will be displayed at the top of the form. Simply fill in the necessary fields and resubmit your request.

If you continue to receive error messages, then please contact us so that we may better assist you. We apologize for this inconvenience.

Letters to the Editor of Time must include your full name, address and home telephone, and if printed in the magazine may be edited for purposes of clarity or space.

Send by email  letters@timemagazine.com

Please do not send attachments.

Or send by mail to Letters to the Editor, Time Magazine UK Ltd, 7-8 Stratford Place, London, W1C 1AY, United Kingdom

If your subscription order included a free gift, please note that gifts are often sent upon receipt of payment. This will be stated on the promotion you received. Once payment has been received, your free gift will be shipped. Click here to check if your payment has been received or pay your bill.
Delivery of the free gift promoted with your subscription usually takes six weeks after the receipt of the payment. If it has been six weeks, please contact us.
Due to high demand we may temporarily run out of stock of the gift offered in your promotion. In this case there may be a longer wait until new stock arrives. In order to avoid such delays we may send you a substitute gift of a similar value.
 

To check and amend your contact preferences (email, telephone or mail) please contact us

Click here to view the TIME Privacy Policy.

Data Subject Access Request
 

With Time’s money back Guarantee you can receive a refund on un-mailed issues should you wish to cancel.

If the value of your refund is $10 or less, and cannot be refunded to your credit card, you may be asked to allow your subscription to run to its expiry, due to the high processing costs associated with cheque refunds in certain countries. We appreciate your understanding on this matter.

PARS International is the authorized reprint, permissions & licensing agent for TIME Magazine. For further information on Permissions and Reprints click here for the PARs website and enter Time Magazine in the search box.