How do I access the Online Customer Service Centre?

You can set up a username and password that allows you to access our Online Customer Service Centre. Click Here to set up your account.

This account is for the Customer Service Centre Only and is no longer required to Sign in to the Time Magazine Europe app for iPad and iPhone. You can do this using the same email address as you registered for your Time Magazine account or your Time Magazine Account Number.

How do I change or reset the password or update the Username associated with my Online Customer Service Centre Account?

Click Here to change or reset your password.

To update the username (email address) associated with your digital account Contact us

Please note that this does not reset your password for your Time.com account. To do so, go to Time.com and Sign in then go to Manage your Account.

What should I do if I believe someone has accessed my Online Customer Service Account using my email or account number without my authorization?

Click Here to contact Customer Service.

Not sure when your subscription expires? If your payment has been received? 

Click here to check your account status.

As always, if you do not find the information you are looking for, please contact us.

You may find that the format of your mailing address that we have on our system may differ slightly from the way you supplied it to us. This is because our system formats the address according to Post Office guidelines. In order to ensure that you can easily locate your account please use your Customer Number. Your customer number can be seen in the top right of the screen. 

In order to change your address please click here.

If you would like to change only the delivery address of a subscirption please click here.

Please note that it takes a minimum of 2-3 weeks for a change of address to take effect on your magazine delivery label, even though the change can be seen immediately when viewing your account details online.

If you would like to pay your bill using your credit card, click here and select Pay. You will be taken to our secure payment page.

You may also call if you prefer to pay over the phone or post your payment:

Paying by Cheque

If paying by cheque, please write your customer number on the reverse and make payment to:

Time Magazine UK Ltd.

If you would like to check your payment status, please click here.

If you have already paid your bill, but are still receiving invoices, please keep in mind that it can take up to four weeks for us to receive and process your payment. If it has been less than four weeks since you sent your payment, please disregard any invoices that you receive, as we may be unable to intercept them in the mail. If it has been more than four weeks since you remitted payment, please contact us.

To subscribe to Time and pay with PayPal, click here

Please note that subscriptions paid for by PayPal may be automatically renewed ("Continuous PayPal") unless you tell us to stop, but we will always tell you about this before you place your order.

The terms of our Continuous Paypal payment option are as follows. These can also be found on our order page.

Continuous PayPal

We will continue to renew your TIME magazine subscription at a low subscriber rate, without interruption, unless you tell us to stop. (For trial subscriptions, your Paypal account will be charged now for your trial, and then at the end of your trial period for your first full subscription term) At the end of your first full subscription term, we’ll send you a reminder, with a number to call if you wish to cancel, before we charge your Paypal account, in time to lock in the savings then in effect. For quarterly renewals, we will send you a notification if there is a change to your quarterly subscription price. You may cancel at any time during your subscription and receive a full refund on all un-served issues

To cancel your Continuous PayPal subscription, please Contact Us We can action your request and make sure there are no future charges so you will not need to contact PayPal directly.

Renew your subscription online to get a great low rate.

If you would like to find out when your subscription expires, please go to My Orders and check your status. As always, if you have further questions, please contact us.

Early Renewal Notices

Renewal reminders are sent well in advance of subscription expiry date to ensure that our customers do not experience a break in service. Existing subscriptions are served in full before the renewal subscription begins.

Paying for Early Renewals

As soon as your renewal order is processed, we amend your subscription expiry date and generate an invoice for your additional renewal term. This allows you to make your payment early, avoiding the possibility that payment might be overlooked and guarantees your discounted price.

Preferred Subscriber Automatic Renewal Program

We will continue to renew your TIME magazine subscription at a low subscriber rate, without interruption, unless you tell us to stop. (For trial subscriptions, your card will be charged immediately for your trial, and then at the end of your trial period for your first full subscription term). At the end of your first full subscription term, we’ll send you a reminder, before we charge your card or PayPal account, informing you of our latest savings then in effect, with details of how to cancel if required. For quarterly renewals, we will always send you a notification before we charge your card if there is a change to your quarterly subscription price. You may cancel at any time during your subscription and receive a full refund on all un-served issues. If your credit card is inactive, we’ll bill you directly instead.

To cancel your subscription, including PayPal payments, please contact us We will promptly stop your service.

You can receive a refund on un-mailed issues on request.

Time can no longer issue refunds by cheque. If we do not have your credit card details on file, you will be asked to supply your bank details for your refund. For your security, we will send you a letter in the mail requesting your bank details.

If the value of your refund is £10 or less, or you have less than 2 months left on your existing subscription, your subscription will run to the end of the current term and be cancelled on expiry. We appreciate your understanding on this matter.

If you require further assistance, please contact us. 

If your issue frequently arrives damaged, please contact us.

If this is an isolated event, you can report a damaged issue online by clicking here. Your subscription will be extended to make up for the damaged issue.

If you would like to temporarily stop your subscription for any reason, please contact us.

This service is subject to 2-3 weeks notice and a minimum three-week suspension period.

If you are going to be at a temporary address for three weeks or more and would like to temporarily redirect your subscription delivery, please contact us.

This service is subject to 2-3 weeks notice and a minimum three-week redirection period.

Please note that we are only able to offer this free service if your temporary relocation is within Europe, Africa, the Middle East or Latin America.

If you are moving out of this region for three weeks or more you might like to consider temporarily suspending your delivery. If you would like to do so please contact us.

If you are receiving duplicate copies of the magazine, please let us know here.

TIME is published twice a month, except monthly in January and July. There is also a 3 week interval in publication in April, June and August.

Your first issue mails within 4-6 weeks from when we receive your new order.

Your magazine will arrive in the week following the magazine on-sale date, and the exact delivery day will depend upon your country of residence. You can check the on-sale release dates in our online Calendar, which is available to view in the My Orders section of this portal. 

If your magazine has not arrived as expected, we may have an incorrect address on file.  Please click here to verify your address.

Your magazines may also have stopped being delivered due to non-payment. Click here to check the payment status on your account. If you would like to pay for your subscription, please click here to go to our online payment page.

If none of these explanations apply, please click here to report the missed issue. Your subscription will be extended to make up for the missed issue. If you would prefer to receive a replacement issue, please contact us. 

You can see your customer number in the top right of the screen next to your name. 

Your customer number is also located on every billing and renewal notice you receive. It is also printed on your magazine mailing label above your name.

The latest issue of TIME is not Appearing in my App.

Please ensure that you have a constant and strong internet connection via Wi-Fi or mobile data.

7Time is published bi-weekly, except for the last week of December. A new digital double issue is uploaded on every alternate Friday.

Check that you have the latest version of the App installed. Go to the App Store and tap the My Account icon. Scroll down to view a list of Apps you have previously installed for which an update is available. These instructions may vary depending on the iOS software release you have installed on your device.

If by Friday evening the latest issue is still not Appearing in your App, please contact us.

The latest issue of TIME is not appearing in my Library.

Please refer to the FAQ’s and Help section within the App. Tap the Account Icon and scroll down to Troubleshooting Missing Magazines.

If you cannot successfully add the latest issue to your Library, please contact us

I recently updated my TIME App, why don't I see any of my Digital Editions in the library?

If you are a TIME subscriber, please sign in. Tap the Account Icon, Tap Sign in, enter the email address you registered for your Time Account or your Time Magazine Account Number.

If your email address or Account Number is not recognised please contact us

If you have successfully signed in and your library is still empty, please see below.

I have signed in on the App but my Library is empty.

Please ensure that you have a constant and strong internet connection via Wi-Fi or mobile data.

Follow the instructions in the FAQ’s and Help section within the App, which can be viewed by tapping the Account Icon. Scroll down to Troubleshooting Missing Magazines.

If your library is still empty, contact us

I've successfully signed into the Application, but the App is still saying "buy" instead of "download" magazines. What should I do?

Please contact us to verify the status of your current TIME Magazine subscription and for advice on how to proceed.

About a Time.com account

Creating a free digital account on Time.com brings additional benefits such as:

• The Brief Newsletter, a daily roundup of TIME's top stories curated by the Editors

• Invitations to exclusive events

• Special offers, including discounts at the TIME Cover Store.

To Create an Account go to Time.com

I am having trouble Creating an Account on Time.com.

There is troubleshooting advice available at our Global Help Centre . If your problem is not resolved contact us.

How do I change the email address or password associated with my Time.com Account?

To update the email address on your Time.com account contact us.

To update the password on your Time.com account go to Time.com, Sign In to your Account and then go to the link on the top right of the Time.com home screen “My Account” and select “Manage Account.”

If you are having difficulty receiving your password email, please:

• Check your “spam” folder, or if you use Gmail, check your “promotions” folder

• Check any other email inboxes associated with the email address

• Add support@accounts.time.com to your address book or contacts, then request another password reset email

• If you are unable to find your password email, contact us.

What is included with a TIME Print & Digital Subscription?

A TIME Print & Digital all access subscription gives you TIME the way you want it - in print delivered to your mailbox plus digitally on your iPad® or iPhone®.

Subscribers can also sign-in to the digital edition through the web browser of your PC or android device via the link timeeurope.zinioapps.com

What is included with a TIME Digital Subscription?

A digital subscription to TIME includes access to the digital edition of TIME on your iPad® or iPhone® with extra in-App features for you to explore and bookmark your favourite articles, change font and background to enhance your reading experience, and listen to articles. Subscribers can also sign-in to the digital edition through the web browser of your PC or mobile phone via the link timeeurope.zinioapps.com

How do I subscribe?

You can subscribe by clicking here

I am already a TIME print subscriber. How do I add digital access?

You can Sign In to the Time Magazine Europe app for iPad and iPhone using the same email address as you registered for your Time Magazine account or your Time Magazine Account Number. The digital magazine issues since your print subscription start date will be available to download in the Library. Due to technical issues we may not be able to continue to make all older issues available. Our App has issues available dating back to 29th August 2016.

I have purchased print and digital all access subscription or a Digital Subscription. How do I access the digital edition of TIME?

The TIME Digital edition is available to subscribers on iPad and iPhone. After downloading the TIME Magazine Europe App from the App Store onto your device you can Sign In using the same email address that you registered for your Time Magazine account or your Time Magazine Account Number.

Subscribers can also sign-in to the digital edition through the web browser of your PC or mobile phone via the link timeeurope.zinioapps.com

Where can I find the TIME Digital Edition?

From your iPad or iPhone, go to the App Store, search for TIME Magazine Europe, tap GET and verify your iTunes account to download our App.

Our magazine Apps are free to download, however, purchases made within the App will be linked to your iTunes account.

As a TIME subscriber, you can access the Digital Edition as an inclusive part of your subscription. Subscribe or refer the previous section “TIME All Access and Digital Subscriptions” if you are already a subscriber.

Subscribers can also sign-in to the digital edition through the web browser of your PC or mobile phone via the link timeeurope.zinioapps.com

Can I access the TIME Digital Edition on an android device?

Subscribers can also sign-in to the digital edition through the web browser of your PC or mobile phone via the link timeeurope.zinioapps.com

Subscriptions to TIME Magazine Europe can be purchased directly from Zinio.com and Amazon Kindle Newsstand depending upon your location. The subscription will not include our print edition, access to our iPad/iPhone App or access to TIME.com.

How can  I get an issue of TIME in the app?

You can purchase monthly or annual subscriptions, or single digital issues within the TIME App. Download the TIME Magazine Europe App to your iPad or iPhone, tap on the issue you wish to purchase from the Home Screen and then tap Buy Issue. Purchases made within the App will be linked to your iTunes account..

Can I purchase a digital magazine subscription to TIME via iTunes?

Yes. You can purchase a monthly or annual digital magazine subscription to TIME via iTunes from within the App. Either tap on any Subscribe banner than you see on the App Home Screen, or tap on the most recent issue and tap Try It Now.  

Which Digital Edition issues will I have access to?

If you subscribed via iTunes, your subscription begins with the current issue of the magazine.

Otherwise you are entitled to all available issues from when you started subscribing. However, due to technical issues we may not be able to continue to make all older issue available. Our App has issues available dating back to 29^th August 2016.

Do my issues expire?

No. Any purchased issues or issues available as part of your subscription are yours to keep.

However, due to technical issues we may not be able to continue to make all older issue available. Our App has issues available dating back to 29^th August 2016.

Does the app update with each new issue?

Yes. Please enable notifications on the App to be notified when the new issue is available

I subscribed via iTunes. Do I have to sign in to the App?

No, the issues that you are entitled to as part of your iTunes subscription should be automatically available for download and will appear in your Library.

If you are using mobile data, please ensure you have enabled downloads by Mobile Data within App settings.

I subscribed via iTunes. Does my subscription include access to subscriber-only content on TIME.com?

Sorry, we are not able to offer iTunes subscribers to access subscriber only content on TIME.com

I subscribed via iTunes. How do I restore my existing digital only subscription or previously purchased issues?

1. Open the TIME App
2. Tap the Account Icon
3. Tap Sign in
4. Tap Restore Itunes Purchases

How do I cancel the digital subscription I purchased through iTunes?

1. Go to Settings on your iPad or iPhone
2. Tap on your name to view your Apple ID setting
3. Scroll down and select Subscriptions
4. Select the active subscription you wish to cancel

This process may  vary according to the ios sofware version you are using on your device, so if this does not work for you please refer to Apple’s online instructions for subscription cancellation.

I am having an iTunes billing problem. Can I send you my iTunes account information to get it resolved?

No. Apple does not share any billing or customer information with us, and all charges to your account are managed solely by Apple. Unfortunately we do not have the ability to look at your purchase history or credit your account. Feel free to contact customer service if you are having a problem downloading an issue.

If you have been unsuccessful in locating your account, please try using your customer number which appears on all renewal notices and bills.

Your customer number is visible in the top right of this screen.

If you are still unable to locate your account, please contact us so that we may assist you. We will be happy to verify your customer number for future reference.

This message indicates that, while we have your name on file, you are not currently receiving a magazine subscription. Your subscription may have expired or been cancelled. 

To renew your subscription, please click here.

If you cancelled your subscription, and would like to start receiving a subscription again please click one of the below

To order a subscription for TIME please click here

We may not be able to accept your online renewal for the following reasons:

You are part of the Preferred Subscriber Automatic Renewal Program. This is an easy-to-manage subscription program in which we automatically continue your service without sending you renewal notices or bills. Once you are in this program, there is no need for you to transmit renewal instructions either online or through the mail. Of course, you are always in control of your subscription and may cancel at any time. 

or

You have not paid for your current subscription. We are unable to extend your subscription contract until we have received payment for your current service period. To check your payment status, please click here. You may also pay your bill online by clicking here.

Please contact us if you require further assistance.

You have subscribed via a 3^rd party subscription agent. Your subscription agent will contact you with regards to renewal.

Please make sure you have completed all fields on the transaction form. If required fields are left blank, a red error message will be displayed at the top of the form. Simply fill in the necessary fields and resubmit your request.

If you continue to receive error messages, then please contact us so that we may better assist you. We apologize for this inconvenience.

Letters to the Editor of Time must include your full name, address and home telephone, and if printed in the magazine may be edited for purposes of clarity or space.

Send by email  letters@timemagazine.com

Please do not send attachments.

If your subscription order included a free gift, please note that gifts are often sent upon receipt of payment. This will be stated on the promotion you received. Once payment has been received, your free gift will be shipped. Click here to check if your payment has been received or pay your bill.
Delivery of the free gift promoted with your subscription usually takes six weeks after the receipt of the payment. If it has been six weeks, please contact us.
In a situation where stock runs out due to high demand, you may receive a substitute gift of similar value to that offered in the promotion.
 

To check and amend your contact preferences (email, telephone or mail) please contact us

Click here to view the TIME Privacy Policy.

Data Subject Access Request
 

You can receive a refund on un-mailed issues on request with your cancellation.

Time can no longer issue refunds by cheque. If we do not have your credit card details on file, you will be asked to supply your bank details for your refund. For your security, we will send you a letter in the mail requesting your bank details.

If the value of your refund is £10 or less, or you have less than 2 months left on your existing subscription, your subscription will run to the end of the current term and be cancelled on expiry. We appreciate your understanding on this matter.

PARS International is the authorized reprint, permissions & licensing agent for TIME Magazine. For further information on Permissions and Reprints click here for the PARs website and enter Time Magazine in the search box.