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New Subscription

If you would like to place an order for a new subscription please click one of the links below

To order a new subscription for TIME Magazine Asian Edition please click here

To order a new subscription for TIME Magazine SOPAC Edition please click here

 

Renew

If you would like to renew an existing subscription, please click Renew

We often make special offers for new or renewal subscription orders made online.

New Subscriber Offers
Like many other businesses, we occasionally offer exceptionally low prices to attract new customers for a limited subscription period. Thereafter, like all our subscribers, these new customers are invited to renew their subscription at the regular rate, which continues to represent excellent value for money. We are therefore unable to extend these offers to our existing subscribers.

 

Renewal Offers

To see your latest renewal offer please click here

 

 

 

 

New Subscription

If you would like to place an order for a new subscription please click one of the links below

To order a new subscription for TIME Magazine Asian Edition please click here

To order a new subscription for TIME Magazine SOPAC Edition please click here

 

If you are moving, or wish to give a gift to someone residing in a country that is not shown on these online order forms, please contact us

Our magazines make a great gift!.

If you would like to order a gift subscription for TIME Magazine Asian Edition please click here, select the type of subscription, and at checkout select Give a Gift

If you would like to order a gift subscription for TIME Magazine SOPAC Edition please click here, select the type of subscription, and at checkout select Give a Gift

 

You can also send your intended recipient an electronic gift card to arrive on a day of your choosing. Please place an order online and click "Send an ecard" at the end of your order.

   If you wish to give a gift to someone residing in a country that is not shown on these online order forms, please contact us   

How do I access the Online Customer Service Centre?

You can set up a username and password that allows you to access our Online Customer Service Centre. Click here to set up an account.

This account is for the Customer Service Centre Only and is no longer required to Sign In to the Time Magazine app for iPad and iPhone. You can do this using the same email address as you registered for your Time Magazine account or your Time Magazine Account Number.

For unlimited access to Time.com, you will need to Create an Account and link your subscription to it. See tab Unlimited Access to Time.com for further details.

How do I change or reset the password or update the Username associated with my Online Customer Service Centre Account?

Click here to change or reset your password.

To update the username (email address) associated with your digital account contact us

Please note that this does not reset your password for unlimited access to Time.com. To do so, go to Time.com and Sign In then go to Manage Your Account.

What should I do if I believe someone has accessed my Online Customer Service Account using my email or account number without my authorization? Click here to contact Customer Service.

What should I do if I believe someone has accessed my Online Customer Service Account using my email or account number without my authorization?

Click here to contact Customer Service.

Not sure when your subscription expires? If your payment has been received? 

Click here to check your account status.

As always, if you do not find the information you are looking for, please contact us.

You may find that the format of your mailing address that we have on our system may differ slightly from the way you supplied it to us. This is because our system formats the address according to Post Office guidelines. In order to ensure that you can easily locate your account please use your Customer Number. Your customer number can be seen in the top right of the screen. 

In order to change your address please click here.

If you would like to change only the delivery address of a subscription please click here.

Please note that it takes a minimum of 2-3 weeks for a change of address to take effect on your magazine delivery label, even though the change can be seen immediately when viewing your account details online.

If you would like to pay your bill using your credit card, click here and select Pay. You will be taken to our secure payment page.

You may also call if you prefer to pay over the phone or post your payment:

 

Paying by Cheque

If paying by cheque, please write your customer number on the reverse and make payment to:

Time Magazine

If you would like to check your payment status, please click here.

 

If you have already paid your bill, but are still receiving invoices, please keep in mind that it can take up to four weeks for us to receive and process your payment. If it has been less than four weeks since you sent your payment, please disregard any invoices that you receive, as we may be unable to intercept them in the mail. If it has been more than four weeks since you remitted payment, please contact us.

Renew your subscription online, get a great low rate, a FREE gift and enjoy all the benefits of TIME's Preferred Subscriber Automatic Renewal Program.


If you would like to find out when your subscription expires, please go to My Orders and check your status. As always, if you have further questions, please contact us by email, phone, or mail.



Paying for Early Renewals

As soon as your renewal order is processed, we amend your subscription expiry date. This allows you to make your payment early, avoiding the possibility that payment might be overlooked and guarantees your discounted price.
Alternatively, you could avoid renewal notices and bills entirely by joining our Preferred Subscriber Automatic Renewal Program. To join the program, please renew online.

 

Preferred Subscriber Automatic Renewal Program

For credit card subscribers. We will continue to renew your subscription at the low subscriber rate, without interruption, unless you tell us to stop. At the end of your initial term and then before the start of each new term, we'll simply charge your credit card in time to lock in the savings then in effect, we will send you a reminder.  For monthly Pay-As-You-Go, we will send you a notification before we charge your card.

If your issue frequently arrives damaged, please contact us.

If this is an isolated event, you can report a damaged issue online by clicking here. Your subscription will be extended to make up for the damaged issue.

If you would like to temporarily stop your subscription for any reason,please contact us.

This service is subject to 2-3 weeks notice and a minimum three-week suspension period.

If you are going to be at a temporary address for three weeks or more and would like to temporarily redirect your subscription delivery, please contact us.

This service is subject to 2-3 weeks notice and a minimum three-week redirection period.

Please note that we are only able to offer this free service if your temporary relocation is within Asia or SOPAC regions.

If you are moving out of this region for three weeks or more you might like to consider temporarily suspending your delivery. If you would like to do so please contact us.

If you are receiving duplicate copies of the magazine, please let us know here.

Our magazines delivery window is seven to three days before the cover date. Your magazine should arrive between the Friday and Tuesday prior to the cover date. Factors that could delay delivery are severe weather or disruption of your local postal service.

If your issue of TIME has not been delivered this week, it could be because the previous week’s issue was a double issue, with additional special content, and a two week on-sale period. We print a special message on the poly-wrap of our double issues to alert subscribers if there will be no issue in the following week. Please see below for further information on double issues. 

Alternatively, we may have an incorrect address on file. Please click here to verify your address. Your magazines may also have stopped being delivered due to non-payment. Click here to check the payment status on your account. If you would like to pay for your subscription, please click here to go to our online payment page.

If none of these explanations apply, please click here to report the missed issue. Your subscription will be extended to make up for the missed issue. If you would prefer to receive a replacement issue, please contact us

TIME is published bi-weekly (except for last week of December) by TIME Magazine HK Limited. TIME will be delivered in the form of double issues, which count as two. Frequency is subject to change without notice. 


To cancel your subscription please contact us.

You can see your customer in the top right of the screen next to your name. e.g. (00004567891)

Your customer number is also located on every billing and renewal notice you receive. It is also listed in your mailing label above your name.

What is a Time.com account?

A Time.com account allows you to experience more online at Time.com. Create an Account and get access to up to date stories, breaking news and live interviews you can’t find anywhere else.

As a subscriber, do I get unlimited access to Time.com?

Yes, when you Create an Account on Time.com and link your subscription, you can guarantee unlimited access to Time.com, as from July 2021 there will be a limit introduced to how many articles can be read on Time.com if you are not a subscriber.

If you have previously created a digital account username and password for your Time subscription, your email address may be recognised when you Create an Account on Time.com. In this case, you will just be asked to update your password, and your active subscription will be automatically linked if it is recognized. Please note that this password update does not apply to your Online Customer Service Account.

Why am I being asked to link my subscription?

To identify you as a subscriber and grant you unlimited access it is essential that you link your subscription to your Time.com Account.

If you have previously created a digital account username and password for your Time subscription, your email address may be recognised when you Create an Account on Time.com. In this case, you will just be asked to update your password, and your active subscription will be automatically linked if it is recognized. Please note that this password update does not apply to your Online Customer Service Account.

How do I link my subscription to My Time Account?

Go to Time .com and Sign In to Your Account, then select Manage Your Account and link subscription.

To link your subscription you will need your 12 digit subscription Account Number that is displayed in the top right hand corner when you are Signed In to the Online Customer Centre.

Alternatively, you can find your 12 digital Account Number on your magazine wrapper above your address, or retrieve it by clicking here .

If you are having problems linking your subscription to your Time Account, contact us.

If you have previously created a digital account username and password for your Time subscription, your email address may be recognised when you Create an Account on Time.com. In this case, you will just be asked to update your password, and your active subscription will be automatically linked if it is recognized. Please note that this password update does not apply to your Online Customer Service Account.

Why am I asked to change my password when I try to Create an Account on Time.com?

If you have Signed In to our iOS App or The Vault on Time.com in the past, your email address may be recognised when you Create an Account for Time.com, and if this is the case you will be just be asked to change your password, and your active subscription will be automatically linked if it is recognized. This new password only applies to your Time.com Account. It does not change the password on for your Online Customer Service Centre account.

You can Sign In to the Time Magazine App with the email address on your Time Account or your Time Account Number – no password is needed.

I am having trouble Creating an Account on Time.com.

There is troubleshooting advice available at our Time.com Help Center. If your problem is not resolved Contact Us.

I am not able to link my subscription.

There is troubleshooting advice available at our Time.com Help Center.

If the problem persists, you can check the status of your subscription using our Online Customer Service Centre to make sure it is active and paid for. If you are still not able to link your subscription, please Contact Us so we can assist.

How do I change the email address or password associated with my Time.com Account?

To update the email address on your Time.com account contact us.

To update the password on your Time.com account go to Time.com, Sign In to your Account and then go to the link on the top right of the Time.com home screen “My Account” and select “Manage Account.”

The latest issue of TIME is not Appearing in my App.

Please ensure that you have a constant and strong internet connection via Wi-Fi or mobile data.

Time is published bi-weekly, except for the last week of December. A new digital double issue is uploaded on every alternate Friday.

Check that you have the latest version of the App installed. Go to the App Store and tap the My Account icon. Scroll down to view a list of Apps you have previously installed for which an update is available. These instructions may vary depending on the iOS software release you have installed on your device.

If by Friday evening the latest issue is still not Appearing in your App, please Contact us

The latest issue of TIME is not appearing in my Library.

Please refer to the FAQ’s and Help section within the App. Tap the Account Icon and scroll down to Troubleshooting Missing Magazines.

If you cannot successfully add the latest issue to your Library, please Contact us

I recently updated my TIME App, why don't I see any of my Digital Editions in the library?

If you are a TIME subscriber, please sign in. Tap the Account Icon, Tap Sign in, enter the email address you registered for your Time Account or your Time Magazine Account Number.

If your email address or Account Number is not recognised please Contact us

If you have successfully signed in and your library is still empty, please see below.

I have signed in on the App but my Library is empty.

Please ensure that you have a constant and strong internet connection via Wi-Fi or mobile data.

If you are a print-only subscriber, please check that you have fully completed the digital upgrade process (See section All Access and Digital Subscriptions above).

Follow the instructions in the FAQ’s and Help section within the App, which can be viewed by tapping the Account Icon. Scroll down to Troubleshooting Missing Magazines.

If your library is still empty, Contact us

I've successfully signed into the Application, but the App is still saying "buy" instead of "download" magazines. What should I do?

If you are a print-only subscriber, please check that you have fully completed the digital upgrade process (See section All Access and Digital Subscriptions above).

Otherwise, please Contact us

to verify the status of your current TIME Magazine subscription and for advice on how to proceed.

Why won't my iPad Digital Edition download?

Please ensure that you have a constant and strong internet connection via wi-fi or mobile data.

If you are using mobile data, please ensure you have enabled downloads by Mobile Data within App settings.

If you are certain on the points above, and are still experiencing problem with downloading an issue, please contact us.

Can I download an issue outside of the App?

Download is only available in the App and not to PDF due to copyright restrictions.

How can I delete Digital Edition issues from my device?

Tap the Library Icon and select Downloaded issues. Tap on the magazine you wish to delete (or Select All). Select Delete.

Will deleting an issue free up storage space on my iPad?

Yes and you can access it again at any time by re-downloading the issue, free of charge.

I am a subscriber to the U.S. edition living abroad. Why do I no longer have access to new issues of the U.S. edition on my iPad?

Regional editions of TIME are now available on the iPad and iPhone for U.S./Canada, Europe, Asia, and South Pacific. To continue enjoying TIME, please download the TIME Magazine app from the App Store. It will be specific to your region and tied to the address used in your Apple account. You can continue to enjoy all the US content as well as content from all editions on TIME.com.

Click here to contact Customer Service.

What is included with TIME ALL ACCESS?

ALL ACCESS gives you TIME the way you want it - in print delivered to your mailbox plus digitally on your iPad® or iPhone® and full access to TIME.com.

Subscribers can also sign-in to the digital edition through the web browser of your PC or mobile phone via the links:

[Australia/NZ] TIME South Pacific: timesp.zinioapps.com
[Asia] TIME Asia: timeasia.zinioapps.com
[India only] TIME International: timeinternational.zinioapps.com

What is included with a TIME Digital Subscription?

A digital subscription to TIME includes access digitally on your iPad® or iPhone® and full access to TIME.com.

Subscribers can also sign-in to the digital edition through the web browser of your PC or mobile phone via the links;

[Australia/NZ] TIME South Pacific: timesp.zinioapps.com
[Asia] TIME Asia: timeasia.zinioapps.com
[India only] TIME International: timeinternational.zinioapps.com

How do I subscribe to TIME ALL ACCESS?

You can subscribe by clicking here

I am already a TIME print subscriber. How do I upgrade my subscription to ALL ACCESS?

You can Sign In to the Time Magazine app for iPad and iPhone using the same email address as you registered for your Time Magazine account or your Time Magazine Account Number. The digital magazine issues since your print subscription start date will be available to download in the Library. Due to technical issues we may not be able to continue to make all older issues available. Our App has issues available dating back to 29th August 2016.

For unlimited access to Time.com, you can also add digital access when you Create an Account and link your subscription to it.

I have purchased an ALL ACCESS (print and digital) subscription or a Digital Subscription. How do I access the digital edition of TIME?

The TIME Digital edition is available to subscribers on iPad and iPhone. After downloading the TIME Magazine App from the App Store onto your device you can Sign In using the same email address that you registered for your Time Magazine account or your Time Magazine Account Number.

Subscribers can also sign-in to the digital edition through the web browser of your PC or mobile phone via the links;

[Australia/NZ] TIME South Pacific: timesp.zinioapps.com
[Asia] TIME Asia: timeasia.zinioapps.com
[India only] TIME International: timeinternational.zinioapps.com

What is unlimited access to TIME.com?

Unlimited access to Time.com enables you to access articles which require a payment to view or subscriber-only content on Time.com.

Is TIME ALL ACCESS available to all subscribers?

TIME ALL ACCESS is available for all regional editions: US, Europe, Asia, and South Pacific. Your Digital Edition access is for the regional edition that you subscribe to.

Where can I find the TIME Digital Edition?

From your iPad or iPhone, go to the App Store, search for TIME Magazine, tap GET and verify your iTunes account to download our App.

Our magazine Apps are free to download, however, purchases made within the App will be linked to your iTunes account.

As a TIME subscriber, you can access the Digital Edition as an inclusive part of your subscription. Subscribe or refer the previous section “TIME All Access and Digital Subscriptions” if you are already a subscriber.

Subscribers can also sign-in to the digital edition through the web browser of your PC or mobile phone via the links;

[Australia/NZ] TIME South Pacific: timesp.zinioapps.com
[Asia] TIME Asia: timeasia.zinioapps.com
[India only] TIME International: timeinternational.zinioapps.com

Can I access the TIME Digital Edition on an android device?

Subscribers can also sign-in to the digital edition through the web browser of your PC or mobile phone via the links;

[Australia/NZ] TIME South Pacific: timesp.zinioapps.com
[Asia] TIME Asia: timeasia.zinioapps.com
[India only] TIME International: timeinternational.zinioapps.com

Subscriptions to TIME Magazine Europe can be purchased directly from Zinio.com and Amazon Kindle Newsstand depending upon your location. The subscription will not include our print edition, access to our iPad/iPhone App or access to TIME.com.

How can  I get an issue of TIME in the app?

You can purchase monthly or annual subscriptions, or single digital issues within the TIME App. Download the TIME Magazine App to your iPad or iPhone, tap on the issue you wish to purchase from the Home Screen and then tap Buy Issue. Purchases made within the App will be linked to your iTunes account..

Can I purchase a digital magazine subscription to TIME via iTunes?

Yes. You can purchase a monthly or annual digital magazine subscription to TIME via iTunes from within the App. Either tap on any Subscribe banner than you see on the App Home Screen, or tap on the most recent issue and tap Try It Now.  

Which Digital Edition issues will I have access to?

If you subscribed via iTunes, your subscription begins with the current issue of the magazine.

Otherwise you are entitled to all available issues from when you started subscribing. However, due to technical issues we may not be able to continue to make all older issue available. Our App has issues available dating back to 29th August 2016.

Do my issues expire?

No. Any purchased issues or issues available as part of your subscription are yours to keep.

However, due to technical issues we may not be able to continue to make all older issue available. Our App has issues available dating back to 29th August 2016.

Does the app update with each new issue?

Yes. Please enable notifications on the App to be notified when the new issue is available

I subscribed via iTunes. Do I have to sign in to the App?

No, the issues that you are entitled to as part of your iTunes subscription should be automatically available for download and will appear in your Library.

If you are using mobile data, please ensure you have enabled downloads by Mobile Data within App settings.

I subscribed via iTunes. Does my subscription include access to subscriber-only content on TIME.com?

Sorry, we are not able to offer iTunes subscribers to access subscriber only content on TIME.com

I subscribed via iTunes. How do I restore my existing digital only subscription or previously purchased issues?

  1. Open the TIME App
  2. Tap the Account Icon
  3. Tap Sign in
  4. Tap Restore Itunes Purchases

How do I cancel the digital subscription I purchased through iTunes?

  1. Go to Settings on your iPad or iPhone
  2. Tap on your name to view your Apple ID setting
  3. Scroll down and select Subscriptions
  4. Select the active subscription you wish to cancel

This process may change vary according to the ios sofware version you are using on your device, so if this does not work for you please refer to Apple’s online instructions for subscription cancellation.

I am having an iTunes billing problem. Can I send you my iTunes account information to get it resolved?

No. Apple does not share any billing or customer information with us, and all charges to your account are managed solely by Apple. Unfortunately we do not have the ability to look at your purchase history or credit your account. Feel free to contact customer service if you are having a problem downloading an issue.

If you have been unsuccessful in locating your account, please try using your customer number which appears on all renewal notices and bills.

Your customer number is visible in the top right of this screen next to your name.e.g. (00004567891)

If you are still unable to locate your account, please contact us so that we may assist you. We will be happy to verify your customer number for future reference.

This message indicates that, while we have your name on file, you are not currently receiving a magazine subscription. Your subscription may have expired or been cancelled. 

To renew your subscription, please click here.

If you cancelled your subscription, and would like to start receiving a subscription again please click one of the below

To order a subscription for TIME Asia Edition please click here

To order a subscription for TIME South Pacific Edition please click here

 

 

There are two reasons we may not be able to accept your online renewal.

You are part of the Preferred Subscriber Automatic Renewal Program. This is an easy-to-manage subscription program in which we automatically continue your service without sending you renewal notices or bills. Once you are in this program, there is no need for you to transmit renewal instructions either online or through the mail. Of course, you are always in control of your subscription and may cancel at any time. 

or

You have not paid for your current subscription. We are unable to extend your subscription contract until we have received payment for your current service period. To check your payment status, please click here. You may also pay your bill online by clicking here.

Please contact us if you require further assistance.

Please make sure you have completed all fields on the transaction form. If required fields are left blank, a red error message will be displayed at the top of the form. Simply fill in the necessary fields and resubmit your request.

If you continue to receive error messages, then please contact us so that we may better assist you. We apologize for this inconvenience.

Letters to the Editor of TIME Magazine must include your full name, address and home telephone, and if printed in the magazine may be edited for purposes of clarity or space. 

Send by email  letters@timemagazine.com

Please do not send attachments.

Or send by mail to

16/F Tower 5

The Gateway

Harbour City

Tsim Sha Tsui

Hong Kong

If your subscription order included a free gift, please note that gifts are often sent upon receipt of payment. This will be stated on the promotion you received.

Once payment has been received, your free gift will be shipped.Click here to check if your payment has been received or pay your bill.


Delivery of the free gift promoted with your subscription usually takes six weeks after the receipt of the payment. If it has been six weeks, please contact us.


Due to high demand we may temporarily run out of stock of the gift offered in your promotion. In this case there may be a longer wait until new stock arrives. In order to avoid such delays we may send you a substitute gift of a similar value.

To check and amend your contact preferences (email, telephone or mail) please contact us

Click here to view the TIME Privacy Policy .

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